Southern Maine's Premier Dog Groomer & Spa
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Full-Service Grooming Policies & Waiver

Download and print our Full-Service Grooming Waiver prior to your reservation.

 

Skunked Dog Policy

Your dog must be treated at home before coming in to be washed at our facility with Nature's Miracle Skunk Odor Remover. We recommend the following treatment prior to your visit, taking care to avoid your dog's eyes:

1 quart of 3-percent hydrogen peroxide
1/4 cup baking soda.
1 teaspoon liquid Dawn dishwashing soap

Wearing rubber gloves, wash your dog with this solution immediately after they have been sprayed. Do not get the solution in their eyes. Rub the mixture through their fur, but do not leave it on too long (peroxide can bleach fur).

Rinse them thoroughly.

There will be a charge for use of our towels since we cannot reuse these towels. Otherwise, please feel free to bring your own towels.

 
 
 

DOUBLE COATED DOGS POLICY

Please note — we do not shave double coated dogs and here is why:

http://animatch.ca/blog/why-you-shouldnt-shave-your-double-coated-dog

 

STORE POLICIeS

A credit card is required to hold all grooming appointments. Your information is stored on a secure server, not accessible by anyone other than owner.

  
Appointments must be cancelled 24 hours in advance to avoid being charged the full price of the service.  If you are more than 15 minutes late for an appointment, you may be charged the full amount of the service that was schedule.  Please call if you are running late.


All dogs must be current on their rabies shot.  Please have your dog’s current rabies tag on their collar, or bring a copy of the vet records.

  
Our facility is not equipped to deal with dogs that have fleas.  If we notice fleas while bathing or grooming your dog, we will ask you to pick up your dog.  Charges apply for the work that was completed, plus a “flea cleanup” fee.

 

If we notice a tick on your dog while grooming, we will attempt to safely remove it and inform you at pick up.


Our facility is not equipped as a kennel and we kindly ask you to promptly pick up your dog upon completion of services.  At drop-off, we will provide a time estimate for pick-up, and we will call you 5-10 minutes prior to completion of service.  Late fee will be charged if you are more than 15 minutes late for the scheduled pick up.


Full-service washes do not include haircuts or trims.  We ask that you book a grooming visit for dogs that require such attention.

 
Quoting a price for a grooming visit depends on several factors and may vary.  Once our groomer has begun to work on your dog, they may encounter conditions that require an extra charge, such as matting.


We work hard to make all dogs comfortable, but we recognize that some dogs are naturally anxious.  If your dog becomes aggressive or excessively anxious, we will stop the grooming and you will only be charged for the work that was completed.


If your dog does get anxious around other dogs, we will gladly arrange to open the spa early or keep it open late in order to accommodate your dog's needs.


Last bath starts 60 minutes prior to closing. Early morning appointments are available before the store is open.